Customers wanting to use Turbo Removals LTD service acknowledge having read and agreed to the following Terms of use.
If you do not agree with these Terms and Conditions, please do not proceed to use the website.
Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses, damages or injuries sustained during any removal related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
Subject to the liability which we accept above, please note:
- Our aggregate liability to you arising out of or in connection with this agreement or use of the website shall not exceed the fees paid by you for your use of the service in the preceding 1 month
- We shall not be liable in contract, tort or otherwise howsoever arising out of or in connection with this agreement or use of the website for any indirect loss, consequential loss, loss of profits, data, revenue, business opportunity, anticipated savings, goodwill or reputation
Use of and access to our website is allowed on a temporary basis only. We will not be liable if for any reason the site is unavailable for any period of time. We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it, without prior notice.
Customers must be at least 18 years of age to use Turbo Removals and must provide up-to-date, valid and complete contact information with a valid email address.
Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.
You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.
You must not knowingly transmit any data or material that contains viruses or any other harmful programs designed to adversely affect the operation of any computer software or hardware.
You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions. We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred we may take any action we deem to be appropriate.
We may revise these Terms and Conditions at any time by amending this page. Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made. Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.
We are the owner or the licensee of all intellectual property rights in our website and in the material published on it…
You may print off one copy and may download extracts of any pages from our site for your personal reference but you must not modify the paper or digital copies you have printed off or downloaded in any way.
The jurisdiction of the English courts shall apply in exclusivity over any claim arising from, or related to, a visit to our website…
These Terms and Conditions and any dispute or claim arising out of, or in connection with them, shall be governed by and construed with the law of England and Wales.
When booking with us you are booking for one trip only. If you wish the driver to make more than one trip for you…
Customers are responsible for payment of additional monies if a booking exceeds the time booked for. The driver’s half hourly rate for additional time is displayed on your quotation, and is also specified on the email confirmation you receive on booking.
The driver will make you aware when your booking is about to exceed the time booked for and at that point, if you confirm that you wish the driver to continue and complete the booking, any additional monies for extra time should be paid in cash to the driver at the completion of the job.
Customers are responsible for payment of additional monies if they omit a relevant stair charge from their booking and subsequently require the driver to carry goods up/down stairs.
Customers are responsible for payment of the booking, together with any additional overtime payment, at the conclusion of the booking. Should the drivers be required to wait for that payment, their half hourly rate for the booking will apply for all additional time they are required to wait.
Customers are responsible for payment of the booking, together with any additional overtime payment, at the conclusion of the booking. Should the drivers be required to wait for that payment, their half hourly rate for the booking will apply for all additional time they are required to wait.
There is no ‘cooling off’ period after booking and our cancellation policy applies immediately the booking is confirmed.
If you cancel your booking within 24 hours of the booking due to start you will not be refunded any monies that have been paid.
If you choose to freeze (postpone) your booking, and subsequently ask to cancel it at a later date, please be aware that it will be cancelled as per the original booking and date.
You are unable to freeze (postpone) your booking on the same day that it is due to take place and we do require 24 hrs notice of the postponement of any booking. If you request to freeze your booking on the same day that it is due to take place, please be aware that this will be treated as a cancellation.
Any frozen booking will need to be reactivated and used within 12 months of the date of the booking being frozen. If your booking is unable to go ahead due to van size issues or other unforeseen problems which are outside of the driver’s control, you will be charged a cancellation fee for the driver.
If you are not present at the collection address, no person nominated by you is present and you are not contactable by the driver or by Turbo Removals will wait for 50% of the booked time from the designated time of the booking if the booking has been paid in full.
If a deposit amount only has been paid, or if the booking is an ‘all cash’ booking, the driver will wait for 20 minutes from the designated time of the booking. No refund will be made if the driver has attended as booked, and waited for the requisite period of time before leaving the booking.
If a driver attends a booking and the customer is not present, no person nominated by the customer is present and the customer is not contactable by Turbo Removals, the driver must take pictures of the collection/delivery address to evidence attendance. In the event of a subsequent dispute, the driver will rely on his photographic evidence to prove his attendance at the booking.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service Contracts which provide for the transport of goods on a specific date or period for performance.
Please remember any claim for damage carries a £250 excess and our maximum claim per item is £500. The maximum claim per booking is capped at £1,000.
If any individual item to be moved in your booking is worth more than £500 you will appropriately insure the item against loss or damage as our liability and the driver’s liability to you is capped. Extra insurance for high-value goods can be arranged by calling Turbo Removals.
It is the customer’s responsibility to ensure that all fridge freezers are fully defrosted (Turbo Removals and its drivers are not liable for their contents) and all other appliances must be completely dry with no residual fluid;
It is the customer’s responsibility to ensure that all fridge freezers are fully emptied (so as to lessen the weight) and free from any kitchen casing/unit fitting.
After a fridge or freezer is delivered and put in place, we suggest that it is left for 24 hours to settle before it is powered back on.
It is the customer’s responsibility to check and ensure that the interior of the van is empty of all goods before the van leaves the final address listed on the booking and the booking is then concluded.
We are not responsible for items left in the van and you agree that you are liable for any costs incurred by the driver in returning your items after a booking has been completed.
If you require the driver to attend your local recycling centre, it is your responsibility to check with the centre you intend to use that a waste disposal licence is not required. In general, our drivers will not carry these. Also, please check if there will be an additional fee for the van entering and using the centre’s facilities, as you will be responsible for this charge.
Please note: If you require the driver to dispose of garden waste at a recycling centre, the waste will need to be bagged up so it is able to be disposed of without dirtying the interior of the van.
Customers are able to travel in the van with the driver. Spare seats are based on your van size selection and the number of helpers you have requested. The number of seats available will be confirmed during your quote prior to booking. You are not charged extra to travel in the van and this service is offered as a courtesy by the driver. If you accompany the driver, you acknowledge and agree that this does not constitute a private hire or taxi service and you travel entirely at your own risk.
To ensure certain standards drivers are vetted before they are on-boarded into our company, however, we do not accept liability for a driver’s appearance; smoking; driving ability; manner of driving nor the use of inappropriate language.
In addition, if a service provider feels that a customer has been in any way rude or abusive to him, he is not compelled to carry that passenger in his van. In no way does travelling in the van constitute a private hire and the cab of the van does not constitute a public area. Therefore please be aware that no smoking rules do not apply.
No refund will be given for complaints relating to you or any person travelling with the driver and we strongly recommend that you make your own travel arrangements as the driver is only required to complete the booking by moving your goods.
Please note: The driver will not provide child car safety seats for any children who wish to travel in the van with an accompanying adult. If a customer needs a child car safety seat for a child travelling during the booking, the customer will need to provide this.
Please note that our drivers have a stair charge if you require them to carry your goods up or down any flights of stairs during your booking. For this reason, when you book with us you are asked to select if there are stairs at either collection or delivery address, and if so, how many flights. You are provided with a drop-down box to select how many flights there are at each address and a flight is classed as anything more than 8 consecutive steps.
Please be aware that if there is a lift that can be used to transport your goods, the driver’s stair charge does not apply.
Any disputes with regards to any man and van removal related jobs or tasks, should be raised with Turbo Removals, in writing, so we can investigate fully. By using our website and booking platform you agree to release Turbo Removals from all claims of every nature, known or unknown, and we will not be connected in any way with such dispute.
Even if we are not responsible, we will always try and help if something goes wrong with your booking and will try and resolve the problem in line with our advertised Complaints Procedure. All complaints should be made in writing via email to info@turboremovals.co.uk so that they can then be raised with the driver.
We will do everything we reasonably can to carry out our side of this agreement, but there may be times when we cannot perform our obligations because: * laws’ regulations or a government authority stops us; * circumstances beyond our control that we cannot remedy, i.e. extreme weather; road closures; driver illness; failure of mobile networks.
We reserve the right to impose immediate temporary or permanent withdrawal of your right to use our website.
We reserve the right, upon non-payment to a driver, to register your details with various blacklists and credit reference agencies.
Drivers have the right to hold your goods (lien) until all money owed under the contract you have with them, including applicable interest, has been paid. This includes costs incurred for storage and legal costs.
If full payment of any monies owed by you to the service provider is not received within 28 days, we shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the outstanding money owed.
We also reserve the right to disclose any information to law enforcement authorities as we deem appropriate.
We do not accept Paypal/bank chargebacks and in the event of such, will pursue legal enforcement to reclaim our fee.
We do not store credit/debit card details as standard, however, we reserve the right to recharge a debit/credit card in the event of non-payment.
No time will be refunded under any circumstances for any hours booked irrespective of how many hours have been used. When booking with Turbo Removals, you automatically make them unavailable for the period of time you book for and he is unable to take on any further bookings for that time period. He will therefore expect to receive full payment for that booked time.
There is no refund for via stops not used. When booking a driver, you automatically make them unavailable for the period of time you book for and he is unable to take on any further bookings for that time period. He will therefore expect to receive full payment for that booked time.
If you need to change the date & time of your booking and the driver is unavailable for the updated time, Turbo Removals will always try to reallocate you a new service provider for the same price.
In the rare event Turbo Removals cannot reallocate you with a new driver, we will provide you with an updated quote from a driver who is available for the new time.
In order to be fully refunded for your first booking, you will need to book the new updated quote.
Failure to re-book will mean your deposit amount is non refundable. This will be used towards a cancellation fee for the driver who will have been unable to receive bookings for the time he was reserved by you, and administration time spent trying to recover the booking.
Any remaining balances that have been paid when booking will be refunded without delay.
Congestion Charge/Ultra Low Emission Zone (ULEZ)
From 22.06.2020 the Congestion Charge will increase to £15.00 and operate between 07:00 and 22:00 seven days a week. The Congestion Charge is added to the quotes you receive if your move either begins or ends inside the Congestion Zone.
If your booking starts or finishes in the Congestion Zone and the service provider’s vehicle registration is older than 2005, the Central London Ultra Low Emission Zone (ULEZ) will also apply. The ULEZ Zone is in operation 24 hours a day, seven days a week, all year round. The service provider is responsible for payment of the £12.50 ULEZ charge.
All of our drivers do their very best to be on time, but there may be delays caused by circumstances out of our control (for example, weather, traffic, etc).
We do not accept responsibility for any customer losses due to out of our control pick-up/delivery delays.
Please note that Turbo Removals and its drivers will not take any responsibility for any internal damage to a television/PC or Monitor without clear evidence of external damage to the television/PC or Monitor. This will include but is not exclusive to:* backlight ‘bleeding’; * colour banding or bleeding; * clouding of the screen; or * pixel damage.
Due to the sensitive nature of televisions/computer equipment, without clear evidence of external damage, it is impossible to prove who caused any internal damage.
The customer agrees that within English law no complaints or testimonials on any platform maybe left against either the company or service provider if the complaint is clearly covered within our Terms and Conditions.
The customer also agrees that should a complaint or claim be made that they allow good time for the company or service provider to answer the complaint or claim.
The customer agrees that should Turbo Removals be unable to ascertain the truth behind a matter that the customer agrees to any moderation that the companies deems necessary to settle the claim.
In the event of a negative third party review being left, we reserve the right to answer that review on any social media channel.
If you have any concerns about material that appears on our website, please contact us at Info@turboremovals.co.uk